Examgood Avaya APSS 4150 exam study guide Jan 9th, 2017   [viewed 170 times]

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Share some APSS 4150 exam questions and answers below.
Which of the following are primary applications in the Avaya Workforce Optimization 15.1 solution? (Select three.)
A. Avaya Contact Recording (ACR)
B. Workforce Management (WMF)
C. Quality Monitoring (QM)
D. Desktop and Process Analytics (DPA)
Answer: ABC

What is Avaya Aura Call Center Elite Multichannel R6.5?
A. Service Pack
B. Major Release
C. Minor Release
D. Feature Pack
Answer: C

What resource does the Avaya Context Store Snap-in reside on?
A. Avaya BreezeTM
B. Avaya Aura Experience Portal
C. Avaya Aura Platform
D. Media Processing Server
Answer: A

Which product is at the core of Avaya Customer Connections Mobile?
A. Avaya Aura Experience Portal
B. Avaya Aura Call Center Elite
D. Avaya BreezeTM
C. Avaya Aura? Contact Center
E. Intelligent Customer Routing
Answer: A

Which of the following are solution sets that roll up under the Avaya Customer Experience Solutions umbrella? (Select three.)
A. Worker and Team Productivity
B. Customer Experience
C. Topline Growth
D. Contact Center Efficiency
E. Unified Access
Answer: BCD

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